EarthLink hones national accounts focus with former Cisco exec Roy ...
As EarthLink (Nasdaq: ELNK) turns its attention more to serving the business scale of the appointment of Roy Frederickson as vice president of national account support will help the service provider to better meet the diverse needs that define client.
Atlanta-based EarthLink office, Frederickson will oversee the service architectures of the unity of national account business, pre-sales support, and ongoing initiatives in customer service.
Frederickson with EarthLink has extensive experience in managing large-scale customer transactions.Previously, he oversaw Cisco (NASDAQ: CSCO) division has delivered technical support and management for complex converged networks, cloud computing and managed services solutions support U.S. and Canadian accounts that had both domestic operations and international.
In addition to his tenure at Cisco, Frederickson has spent time in the competitive world of telecommunications as vice president of product development with Cox Communications, vice president of operations and support systems UrbanMedia and vice president of support LHS sales communications.
Frederickson's ability to address large scale problems the customer support will come in handy for EarthLink, especially as it continues to scale the unit of business services to serve medium and large customers businesses through acquisitions and internal product development.
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